Point of View
https://www.interaction-design.org/literature/article/define-and-frame-your-design-challenge-by-creating-your-point-of-view-and-ask-how-might-we
Divergent/Convergent thinking
https://www.teachthought.com/critical-thinking/3-modes-of-thought-divergent-convergent-thinking/
https://www.interaction-design.org/literature/article/design-thinking-getting-started-with-empathy